A. Right of Withdrawal
Introduction
Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity:
Right of Withdrawal
You have the right to withdraw from this contract within thirty days without giving any reason.
The withdrawal period is thirty days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.
To exercise your right of withdrawal, you must inform us (Trivando, Am bhf Weinhübel 8, 02827 Görlitz, Germany, E-Mail: service@trivando.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). You may use the attached sample withdrawal form for this purpose, but it is not mandatory.
To comply with the withdrawal period, it is sufficient for you to send the notification regarding the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we will reimburse you for all payments we have received from you, including delivery costs (except for the additional costs arising from your choice of a different type of delivery than the least expensive standard delivery offered by us), without delay and at the latest within fourteen days from the day on which the notification of your withdrawal from this contract has been received by us.
For this reimbursement, we will use the same payment method that you used for the original transaction, unless something else has been expressly agreed with you; in no case will you be charged any fees for this reimbursement.
We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.
You must return the goods to us without delay and in any case no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods. The direct costs of returning goods that cannot normally be returned by post due to their nature (freight goods) are estimated at a maximum of about 100 euros for each such item.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary for checking their nature, characteristics, and functioning.
Exclusion or Early Expiration of the Right of Withdrawal
The right of withdrawal expires early in contracts for the delivery of goods if these have been mixed unseparably with other goods due to their nature after delivery.
The right of withdrawal does not apply to consumers who, at the time of the conclusion of the contract, do not belong to a member state of the European Union and whose sole residence and delivery address at the time of the conclusion of the contract are outside the European Union.
General Information
- Please avoid damage and contamination of the goods. Please return the goods in their original packaging with all accessories and all packaging components.
- Please do not return the goods to us freight collect.
- The above-mentioned instructions are not a prerequisite for the effective exercise of the right of withdrawal.
B. Withdrawal Form
If you wish to withdraw from the contract, please fill out this form and send it back.
To:
Trivando
Am bhf Weinhübel 8
02827 Görlitz
Germany
E-Mail: service@trivando.de
Hereby I/we () withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ()
Ordered on () ____________ / received on () __________________
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only for notification on paper)
Date
(*) Please cross out what is not applicable
